You are talking to a machine first
The clinic's WhatsApp line is answered by an automated assistant
It identifies itself at the start of every conversation. It is a booking and routing tool — not a doctor, not a nurse, and not a triage service. Ask for a human at any point by replying “doctor” or “human”, and a member of staff picks the conversation up during Mon & Wed 4:00–8:00 PM · Sat 10:00 AM–5:00 PM.
This notice is published under Article 50 of the EU Artificial Intelligence Act, which requires anyone deploying a system that talks to people to say so plainly. We publish it to every visitor, not only to those the Act covers, because a patient in Jalalpur Jattan is entitled to the same answer as one in Dublin.
What the assistant does
- Reads the booking message this website composes and turns it into a slot request.
- Offers available times, confirms an appointment, and reminds you before your turn.
- Answers routine questions: opening hours, the address, consultation fees, whether a medicine is in stock, what it costs.
- Takes a pharmacy order and passes it to the pharmacist for verification.
- Routes anything it is not confident about to a person, and says that it has.
- Works outside opening hours so a message sent at midnight is not lost until Monday.
What it is not allowed to do
These are hard limits, not aspirations. They are the conditions on which the clinic operates an automated front door at all:
- It does not diagnose. It will not tell you what is wrong with you.
- It does not prescribe, and it does not advise you to start, stop or change a medicine.
- It does not interpret a test result, an X-ray or a report.
- It does not perform clinical triage — it does not decide how urgent your problem is.
- It does not dispense. A prescription-only medicine is released by the responsible pharmacist after checking your prescription, and never by an automated reply.
- It makes no decision that has a legal or similarly significant effect on you. Every clinical decision is made by a named clinician.
- It does not pretend to be a person. Asked whether it is human, it says no.
It is not an emergency service
An automated assistant cannot recognise an emergency reliably and cannot send help. In an emergency, call 1122 or go to the nearest emergency department. See /legal/medical-disclaimer.
Human oversight
- Accountable clinician
- Dr Hammad Aslam, MBBS (Diabetologist) is answerable for what the assistant is allowed to say and for reviewing conversations it escalated.
- Escalation
- Any message the assistant reads as urgent, distressed, or outside its scope is handed to a person rather than answered.
- Override
- A member of staff can take over any conversation at any moment, and a patient can force this by asking for a human.
- Review
- Escalated and complained-about conversations are reviewed by a clinician, and the assistant's scripted answers are re-read at least every 12 months.
- Provider
- The underlying model is supplied by a third-party language-model provider under contract. We configure and constrain it; we do not train it on your conversations.
What it does with your message
- It reads the message you send in order to answer it. That is the whole purpose, and there is no way to answer a message without reading it.
- Your conversations are not used to train anybody's model.
- It does not have access to your clinical record.
- Message content stays inside the WhatsApp thread and the clinic's own systems; the technical limits of WhatsApp itself are set out at /legal/whatsapp.
- You can ask for a copy of what the clinic holds from the conversation, and ask for it to be deleted, at /legal/data-request.
Where it gets things wrong
Automated assistants misread messages. They are worse with mixed Urdu and English, with voice notes, with sarcasm, and with anything phrased indirectly — which is exactly how many people describe a symptom they are frightened of. They can also state something confidently and be wrong.
So: check anything that matters with a person. A confirmed appointment time, a price, and a medicine instruction are all worth one sentence of confirmation from staff, and asking costs nothing.
Choosing not to use it
You never have to deal with the assistant. Telephone +92 308 0429292 during Mon & Wed 4:00–8:00 PM · Sat 10:00 AM–5:00 PM, or walk in. Nobody is prioritised or deprioritised for using — or refusing to use — the automated channel, and your care is identical either way.
If the assistant got it wrong
Tell us at complaints@aslam.clinic, or say so in the WhatsApp thread and ask for it to be escalated. A clinician reads the conversation, tells you what happened, and corrects the assistant's behaviour where it was at fault. You will get a reply within 5 days. If our answer does not satisfy you, Punjab Healthcare Commission can be approached directly: https://www.phc.org.pk/