Your rights as a patient
- To be treated with dignity, and in privacy, regardless of who you are or what you can pay.
- To know the name and qualifications of the clinician seeing you. They are published at /find-doctor.
- To have your condition, the options and the risks explained in a language you understand — Urdu, Punjabi or English — and to have an interpreter or a family member present.
- To give or refuse consent to any examination or treatment, and to change your mind, without your future care suffering for it.
- To be told the consultation fee and the price of a medicine before you agree to it.
- To a second opinion, and to your records in a form you can take to another doctor.
- To confidentiality: what you tell a clinician here is not discussed outside your care without your permission, except where the law compels it or someone's life is at risk.
- To complain, and to be told what came of it.
Your rights over your information
These come from the GDPR for visitors in the EU and the UK. We extend every one of them to everybody, wherever you live, because a right that depends on your passport is not much of a right.
- A copy of what we hold
- Everything, in a readable file, free of charge.
- Correction
- Anything inaccurate fixed, and anything incomplete completed.
- Deletion
- Erasure, unless a law or a live dispute requires us to keep something — in which case we name it.
- Restriction
- A pause on using something while a disagreement about it is resolved.
- Portability
- What you gave us, as a machine-readable file you can hand to someone else.
- Objection
- A stop on any use we base on legitimate interest, and on marketing at any time, no reason required.
- Withdrawing consent
- Withdrawn as easily as it was given. It never affects your care.
- No automated decisions about you
- Nothing here decides anything significant about you automatically. See /legal/ai.
How to make a request
- Use the form at /legal/data-request, or write to privacy@aslam.clinic. Either reaches the same place.
- Tell us what you want — a copy, a correction, deletion — and enough for us to find your records: the email address or phone number you used with us.
- We confirm we have it, usually the same working day.
- We verify it is really you. Expect one identifying question, or a request for photo ID for anything sensitive. This exists to protect you from someone impersonating you.
- We answer within 30 days. Where a request is unusually complex we may need longer, and if so we tell you inside the 30 days, with the reason.
It is free, and asking costs you nothing
There is no charge. We do not ask why you want it. Making a request never affects the care you receive — if you ever feel it has, say so at complaints@aslam.clinic and it will be treated as a serious complaint.
Asking on behalf of someone else
- For a child, a parent or guardian may ask, and we take an older child's own views into account.
- For an adult who cannot ask themselves, we need evidence of your authority — a power of attorney or a court order.
- For someone who has died, close family may ask about care and about the record. Confidentiality survives death, so what we can release is limited, and we will explain the limit rather than refuse without one.
- Otherwise we need that person's written authority. We will not hand over one adult's information to another because they are related.
When we can say no
Rarely, and never silently. We can refuse or narrow a request where releasing something would reveal another person's information, where a request is manifestly excessive or repetitive, or where the law requires us to keep a record we have been asked to delete. When that happens we tell you which part, why, and how to challenge it — including your right to go straight to a supervisory authority or to Punjab Healthcare Commission.